Fitting & Measurements
How to recognize a well-fitted bra?
A well-fitted bra is characterized by cups that are the right size, just large enough to adequately contain and support the bust, a support band of the right size and straight across the back. The straps should also be straight, well-adjusted, not digging into the shoulders, and staying in place all day long.
How to measure your bra size?
Band Size
Using a flexible measuring tape, stand up straight and measure your ribcage by placing the tape under your bust. The tape should be snug and close to the body.
Bust Size
Next, measure your chest at the fullest part. The measurement will be more accurate if you wear an unpadded bra (avoid push-up bras).
Afterward, refer to the size chart available on the website. Size information can be found on the product page of the item you wish to purchase. Please note that all conversions are approximate and may vary depending on the style and fitting preferences.
If in doubt, feel free to visit the store to seek advice from one of our specialists.
Why do my bra straps constantly slip off my shoulders?
Your shoulders may not be wide enough for the bra straps, and your bra might not be the right size.
Our solution: opt for bras with a "racerback" style back and visit the store for a fitting!
Why are the underwires in my bra painful?
This is an indication that your bra is not the right size. It would be best to come into the store so we can measure you and find the perfect size for you!
Can I wear a sports bra all day?
It is strongly discouraged to wear a sports bra all day long, as the compression exerted by this type of bra prevents proper blood circulation in the breast glands. If your goal is to minimize your chest, we recommend a minimizer bra instead.
Why does the back of my bra keep riding up?
When you choose a bra with a waistband that is too large, the mistake often made is to tighten the straps as much as possible. By doing this, your bra rides up at the back because your straps are far too tight. As a result, greater pressure is exerted on your shoulders, leading to discomfort.
Why does my shapewear roll?
All shapewear comes in different lengths, the trick is to find shapewear that has the same length as your torso. Too long or too short - your shapewear will roll no matter what its components are.
Tips & Tricks
When should I change my bra?
Over time, even the best bras lose their elasticity. It is advisable to replace your items every 6 to 12 months depending on how frequently you wear them and how well you care for them. You can also rotate your favorite items to extend their lifespan.
If I wear a white shirt with a red bra underneath, will it be noticeable?
No! To the surprise of many, cherry red, which contains a bit more blue, is completely invisible under white clothing! Moreover, this invisibility effect works regardless of your skin tone!
Can I wear a sports bra all day?
It is strongly discouraged to wear a sports bra all day long, as the compression exerted by this type of bra prevents proper blood circulation in the breast glands. If your goal is to minimize your chest, we recommend a minimizer bra instead.
Special Offers
Is it possible to apply the offers that are in effect in-store to my online order?
The offers and discounts on our website are usually the same as those found in our store; however, we occasionally offer discounts and/or promotions that are "online only" or exclusively for in-store purchases. Subscribe to our newsletter and be among the first to be informed about our new arrivals and promotional offers!
Shipping
What are the delivery timeframes?
A period of 1 to 7 business days is required to finalize your order before it is shipped. Delivery times may vary depending on the destination address and the availability of items.
How do I know when my order has been shipped?
After processing your order, you will receive a notification by email, along with your Postes Canada tracking number as soon as it is in their possession.
Can shipping rates change?
Lingerie Emma reserves the right to change its delivery rates at any time and without notice. However, the fees indicated on your detailed invoice will remain applicable.
My package was returned to me. What's going on?
In the event of an incorrect address, refusal of delivery, or an unclaimed package, the customer will be responsible for the reshipment costs.
Returns & Exchanges
Which items are eligible for return?
To be accepted, an item must be:
- Items must be returned in new, undamaged, clean, and odor-free condition.
- All products must be returned with their original tags.
The following items cannot be returned:
- Sale items (considered final sale)
- Gift cards (non-refundable)
How do I return an item?
- Ensure that the item is eligible for return.
- Repackage the desired item to be returned with the invoice.
- Clearly indicate the reason for the return.
- Drop off your package at any Canada Post outlet or return it directly to the store.
- The return label and payment of return fees will be processed at the post office.
What is the return address?
Emma Lingerie
150-358 Notre-Dame Street
Repentigny, Quebec J6A 2S5
How long does it take to get a refund?
Refunds will be issued to the same payment method used at the time of purchase, within 7 business days. The refund will appear on your credit card statement within 5 to 10 business days after receiving the return.
Is there a fee for returns?
Yes, here they are:
- Initial shipping fees are non-refundable.
- A fixed fee of $10 will be deducted from the refunded amount.
- You are responsible for the return shipping costs.
Can I exchange this item?
Exchanges are not available at this time. If you would like a different size or item, please place a new order.