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FAQ

How to recognize a well-fitted bra?

A well-fitted bra is characterized by cups of the right size, just large enough to contain and adequately support the bust, a support band of the right size and straight at the back. The straps should also be straight, well-fitted, not digging into the shoulder, and stay in place all day.

How to measure your bra size?

Band size: Using a flexible measuring tape, stand straight and measure your ribcage by placing the tape under your breasts. The tape should be snug and close to your body. Bust size: Next, measure your chest at the fullest part. The measurement will be more accurate if you wear a non-padded bra (avoid push-up bras). Then, refer to the size chart provided on the website. Size information can be found on the product page of the item you wish to purchase. Note that all conversions are approximate and vary depending on the style and fit preferences. If in doubt, feel free to visit the store to seek advice from one of our specialists.

Express Delivery

Lingerie Emma reserves the right to change its delivery rates at any time and without notice. However, the fees indicated on your detailed invoice will remain applicable. Delivery times may vary depending on the destination address and the availability of items. After processing your order, you will receive a notification by email, along with your Postes Canada tracking number as soon as it is in their possession. A period of 1 to 7 business days is required to finalize your order before it is shipped.

Returns

We will inspect the merchandise upon receipt to confirm its eligibility for refund. Refunds will be issued to the same payment method used at the time of purchase, within 7 business days. Initial shipping fees are non-refundable. A fixed fee of $10 will be deducted from the refunded amount. The refund will appear on your credit card statement within 5 to 10 business days after receiving the return. Items must be returned in new, undamaged, clean, and odor-free condition. All products must be returned with their original tags. Sale items are considered final sale and are not eligible for return. Gift cards are non-refundable. Ensure that the item is eligible for return. Repackage the desired item to be returned with the invoice. Clearly indicate the reason for the return. Drop off your package at any Canada Post outlet or return it directly to the store. The return label and payment of return fees will be processed at the post office.

Got a burning question? This section likely has the answer. Check it out or contact us to learn more!

Why do my bra straps constantly slip off my shoulders?

Your shoulders may not be wide enough for the bra straps, and your bra might not be the right size. Our solution: opt for bras with a "racerback" style back and visit the store for a fitting!

Why are the underwires in my bra painful?

This is an indication that your bra is not the right size. It would be best to come into the store so we can measure you and find the perfect size for you!

When should I change my bra?

Over time, even the best bras lose their elasticity. It is advisable to replace your items every 6 to 12 months depending on how frequently you wear them and how well you care for them. You can also rotate your favorite items to extend their lifespan.

If I wear a white shirt with a red bra underneath, will it be noticeable?

No! To the surprise of many, cherry red, which contains a bit more blue, is completely invisible under white clothing! Moreover, this invisibility effect works regardless of your skin tone!

How to measure your bra size?

Band Size: Using a flexible measuring tape, stand up straight and measure your ribcage by placing the tape under your bust. The tape should be snug and close to the body. Bust Size: Next, measure your chest at the fullest part. The measurement will be more accurate if you wear an unpadded bra (avoid push-up bras). Afterward, refer to the size chart available on the website. Size information can be found on the product page of the item you wish to purchase. Please note that all conversions are approximate and may vary depending on the style and fitting preferences. If in doubt, feel free to visit the store to seek advice from one of our specialists.

Is it possible to apply the offers that are in effect in-store to my online order?

The offers and discounts on our website are usually the same as those found in our store; however, we occasionally offer discounts and/or promotions that are "online only" or exclusively for in-store purchases. Subscribe to our newsletter and be among the first to be informed about our new arrivals and promotional offers!

Can I wear a sports bra all day?

It is strongly discouraged to wear a sports bra all day long, as the compression exerted by this type of bra prevents proper blood circulation in the breast glands. If your goal is to minimize your chest, we recommend a minimizer bra instead.

How to recognize a well-fitted bra?

A well-fitted bra is characterized by cups that are the right size, just large enough to adequately contain and support the bust, a support band of the right size and straight across the back. The straps should also be straight, well-adjusted, not digging into the shoulders, and staying in place all day long.

Why does the back of my bra keep riding up?

When you choose a bra with a waistband that is too large, the mistake often made is to tighten the straps as much as possible. By doing this, your bra rides up at the back because your straps are far too tight. As a result, greater pressure is exerted on your shoulders, leading to discomfort.

Why does my shapewear roll?

All shapewear comes in different lengths, the trick is to find shapewear that has the same length as your torso. Too long or too short - your shapewear will roll no matter what its components are.