Privacy Policy

PRIVACY POLICY

Lingerie Emma Inc. respects your right to privacy. We may modify this privacy policy at any time without notice. Therefore, we encourage you to review it periodically. Lingerie Emma reserves the right to have a different policy for different provinces, as required by law. We are committed to ensuring the privacy protection of our customers in this digital environment. The following terms describe our practices regarding the collection and use of your personal information on our website. By visiting our website, you agree to be bound by the Terms and Conditions of this privacy policy and the legal Terms and Conditions.

Personal Information

When you purchase merchandise or subscribe to email updates, we may ask you to provide personal information. You will know that this information is being collected because you will be asked to fill out and submit a form. We need this information to provide customer support, administer customer accounts, or collect marketing information about our customers' shopping habits. Lingerie Emma may use this information for business and marketing purposes. You can view and modify the personal information you have provided us by logging into the site with your username and password. Once logged in, click on My Account at the top of the page.

If you submit your contact details and a resume for employment purposes, this information will only be used to assess your qualifications for the desired position and, if applicable, to contact you for further information.

If you complete online surveys or surveys on our website, Lingerie Emma may use the information collected in online surveys to produce reports on customer satisfaction. Lingerie Emma may also use the information collected in online questionnaires to generate reports on customer preferences. Due to the sensitive nature of research data, all collected information is treated as strictly confidential. Lingerie Emma will not sell any personal information obtained from survey respondents.

Unless you have given us permission, all provided information will never be disclosed to a third party, except to internal and external service providers we use to simplify or subcontract one or more aspects of the operations related to the business, products, and services we offer you. These service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit them from using the information we provide them for purposes other than facilitating a specific operation that we subcontract to them, unless you have explicitly agreed or given them prior authorization to use your information for other purposes. Occasionally, we may need to provide personal information in response to a valid court order, subpoena, government investigation, or as required by law. Unless prohibited by law, we will notify you using the email address or phone number you have provided before disclosing such information.

As with any business, as part of our commercial development, we may sell or acquire online stores or other assets. In such transactions, customer-related information generally constitutes one of the transferred assets. Moreover, in the unlikely event that Lingerie Emma or most of its assets related to one of its websites were to be acquired by a third party, customer-related information would be one of the transferred assets to the new owner. In such circumstances, Lingerie Emma will ensure that the new owner commits to respecting the practices described in this Privacy Policy and any subsequent modifications.

Cookies

Like many commercial websites, we automatically collect other information electronically, using cookies, which are small text files placed on your hard drive that help us improve our services. This information includes the address (or "URL") of the website you visited before coming to our website, the pages you viewed on our website, the browser you use to view our website, your IP address, and the search terms you entered on our website or to access our website. This data is not used individually, but is aggregated and used only to tailor our website to better match your interests and preferences. Most browsers automatically accept cookies, but you can usually refuse them or selectively accept them by adjusting your browser preferences. If you block access to cookies, you may not have access to some of the features of our websites. However, you should still be able to browse our website and make online purchases, when such purchases are possible on our websites.

Use of Google Analytics

For this site, Lingerie Emma uses Google Analytics, a web audience measurement tool. Using cookies, Google Analytics collects information about your navigation on this site, which is stored on servers located in the United States. Google may disclose this information to third parties in case of legal obligation or when these third parties process the data on its behalf.

The information collected by the tool includes, for example, the pages you visit, the date, time, duration, and frequency of your visits, and the links you click on. The type of operating system of your computer as well as its language, the name of your Internet service provider, and your geographical location (region) are also part of the collected information. Your IP address is also collected but is anonymized (truncated) to ensure the confidentiality of your information. Anonymizing an IP address prevents an internet user's identity from being known through it.

Google uses the collected information only to produce statistics and reports on navigation on this site, allowing Lingerie Emma to improve its electronic service delivery. Google will in no case relate the information collected on this site with any other data it retains.

If you wish, you can prevent Google from recording information related to your browsing by installing the Google Analytics Opt-out Browser Add-on on your computer.

Sending Emails

Do you want to be at the forefront of the trendiest fashion? Sign up for our newsletter! Provide us with your email address, and we will keep you updated on the latest collections, promotions, sales, and more. This information is kept secure, and only designated personnel can access it. No personal information is shared with third parties, except for internal and external service providers we use to simplify or outsource one or more aspects of the operations related to the business, products, and services we offer you. If you prefer not to receive promotional information from us, you can unsubscribe from our email service by using the unsubscribe link at the bottom of all our promotional messages. If you do not want us to use your contact details to enhance your shopping experience, please let us know by email at [email protected] or by phone at (450) 932-0757 for customer service. You can also send your request by mail to the following address: Customer Service - 358, rue Notre-Dame, Repentigny, Quebec, J6A 2S5. Be sure to mention your full name and the email address you used when subscribing to our website or making a purchase. Processing your mail request may take up to two weeks. During this period, you may continue to receive messages from us. You can also unsubscribe from email updates by using the unsubscribe link at the bottom of all our promotional messages.

Surveys

In addition to the information we collect through our online surveys, Lingerie Emma may collect other personal information. This information may include the survey participant's name, age, address, phone number, and email address. Participation in our surveys is at the discretion of the participants.

Children's Privacy on Our Website

We recognize the unique issues of children's privacy. In the United States of America, we comply with the guidelines of the Children’s Online Privacy Protection Act of 1998. We do not collect individually identifiable information online from children under the age of 13. If you are a parent or guardian and you are aware that a child under the age of 13 has provided us with personal identification information without your consent, please contact us by email at [email protected] or call us at (450) 932-0757 for customer service, and we will remove this information from our marketing database. If you prefer to contact us by mail, write to us at Lingerie Emma Inc., Customer Service, 358, rue Notre-Dame, Repentigny, Quebec J6A 2S5. Be sure to clearly state your full name and the information you wish us to remove. Processing your mail request may take up to two weeks. During this period, such information will remain available.

Secure Shopping

Lingerie Emma makes all commercially reasonable efforts to ensure that personal information obtained from you is protected against loss and unauthorized access. Lingerie Emma uses industry-standard security protocols on its website to help prevent loss, misuse, and alteration of the information you have provided us. Our transactional website uses Secure Socket Layer (SSL) encryption protocol to secure Internet communications and transactions. The SSL protocol uses digital certificates to create a secure and confidential communication link between the buyer and our web entity. Data transmitted using an SSL connection cannot be tampered with or altered without both parties being immediately notified. Although we apply the above-described security measures, you should be aware that it is impossible to guarantee 100% security, and Lingerie Emma disclaims any liability in the event of unauthorized access to your information.

Legislative Jurisdiction; Jurisdiction. These Policies and Terms and Conditions supersede any other agreement between you, Lingerie Emma, or its affiliates to the extent necessary to resolve any inconsistency or ambiguity between them. These Policies and Terms and Conditions will be governed and interpreted in accordance with the laws of the province of Quebec, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising from or related to the websites shall be brought exclusively in the courts of the judicial district of Montreal, province of Quebec, Canada. A printed version of these Policies and Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Policies and Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form, provided that the date of printing of these Policies and Terms and Conditions is indicated on the printed document.

Termination. Just like you, we may suspend or terminate your account or your use of the Website at any time, for any reason or no reason at all. You are personally responsible for any orders placed or fees incurred through your account prior to termination. We reserve the right to modify, suspend, or discontinue any aspect of our Website, or the entire Website, at any time without notice.

Notice of Changes to the Privacy Policy. If changes are made to this Privacy Policy, we will provide you with reasonable notice to inform you of these changes. All amended terms shall automatically take effect 30 days after the notice is posted, or on a date specified in the notice. In the event that notice is sent to you by email or any other means of communication, you agree that posting the changes to this Privacy Policy on our Websites constitutes sufficient notice. By continuing to use the site after the effective date of changes to this Privacy Policy, you consent to those changes and agree to be bound by them.

Additional Help. If you do not understand any of the Policies or Terms and Conditions mentioned above, or if you have any questions or comments, we invite you to contact our customer service by email at [email protected] or by phone at (450) 932-0757 for customer service in Canada or at 1-888-342-7243 for customer service in the United States.

LINGERIE EMMA POLICY ON USER-GENERATED CONTENT ON SOCIAL NETWORKS

Update: AUGUST 2021

If you are a "customer", a "subscriber", or if you interact voluntarily with Lingerie Emma or one of its affiliated brands by emailing, posting, sharing, sending direct messages, uploading, or submitting photos, graphics, videos, messages, feedback, comments, or any other form of multimedia or user-generated content (collectively "user-generated content") on a website, page, profile, or newsfeed (collectively herein "Page") of any social media platform ("Platform") (e.g., Facebook, Twitter, Instagram, Pinterest, Snapchat, YouTube, TikTok, blog, or others) (collectively herein "Posts"), or by making a personal statement through a post or in any other way using a medium or media to endorse Lingerie Emma's products or services ("Endorsement"), this policy on social media content (collectively herein "Policy on User-Generated Content") applies to you. Furthermore, you agree that all parties featured in the content are informed of and consent to the submission. If at any time you do not comply with this policy on user-generated content, Lingerie Emma reserves the right to restrict your use of or access to Lingerie Emma's pages at its sole discretion and without notice, including any other legal or contractual remedy that may be available. For the purposes of this policy on user-generated content, anyone who interacts in any way with one of Lingerie Emma's pages is considered a "user."

For additional information on how we may collect or use your personal information, please refer to our Privacy Policy at the top of the page. Lingerie Emma's pages are in no way associated, sponsored, or endorsed by the social media platforms themselves. This policy on user-generated content does not cover the privacy and security practices of all platforms. Please refer to the privacy policy and terms of service of each platform if you have questions about their terms of service and privacy or security practices.

USER-GENERATED CONTENT

If you identify your post (a) by commenting with one of our promotional hashtags (e.g., #lingerieemma or any other hashtag associated with our affiliated brands); (b) by tagging "lingerieemma" in a post; or (c) by sending us feedback, comments, or messages, you agree to the following terms: You confirm being over 14 years of age and grant Lingerie Emma the irrevocable, non-exclusive, transferable, licensable, royalty-free, worldwide right (but not the obligation) to (1) use, copy, perform, reproduce, edit, modify, display, broadcast, distribute, prepare derivative works (or incorporate into other works), and otherwise exploit the post (or any part thereof) in any form, by any means, or on any media known or hereafter developed, including, but not limited to, posting or sharing the ticket on Lingerie Emma's digital channels (e.g., on the websites, blogs, and social media pages of Lingerie Emma) and using the post for commercial purposes, including for in-store and online marketing as well as for advertising, and (2) to use your name, image, likeness, influence, and username/nickname in connection with, or to identify your post, to the extent you add this information in your post. To the fullest extent permitted by law, you understand and agree that you fully waive any moral rights to the post in favor of Lingerie Emma and that you will not have the right to review or approve the use of your post by Lingerie Emma. Beyond the rights specifically described in the Policy, you retain all rights to your post.

You understand that you may be associated with and exposed to other posts that you find offensive, indecent, or otherwise objectionable. You understand and acknowledge that interactive computer service providers should not be treated as the publisher or spokesperson of any information provided by another information content provider. Posts may be removed by Lingerie Emma at any time and for any reason.

The rights to Lingerie Emma's information may be protected by patents, copyrights, trademarks, trade secrets, or other property rights held by a third party other than Lingerie Emma. Moreover, some content displayed on Lingerie Emma's pages is the original and exclusive property of Lingerie Emma. As a user of Lingerie Emma's pages or by posting on these pages, you acknowledge that you may not modify, publish, transmit, display, copy, participate in the transfer or sale, create derivative works, or exploit in any way any content, whether owned by Lingerie Emma or a third party, other than as provided herein.

You may request that your post be removed if you believe these pages violate our policy on user-generated content. If the pages do not violate our policy on user-generated content, we will take no action. If we believe the pages violate our policy on user-generated content, we may take any action at our sole discretion, including, but not limited to, one or more of the following actions: Reviewing or modifying the post in question; or Removing the post in question

Please refer to the Contact page for support if needed.

The terms of the policy on user-generated content are subject to change at any time without notice. Any changes will appear on the user-generated content policy page on the Lingerie Emma website.