Fit & sizing
How to tell if a bra fits well?
A well-fitting bra is characterized by cups that are the right size, meaning just large enough to adequately contain and support the bust, and a support band that is the right size and straight across the back. The straps should also be straight, well-adjusted, not dig into the shoulder, and stay in place all day long.
How to measure your bra size?
Band size
Using a flexible measuring tape, stand up straight and measure around your rib cage, placing the tape measure just under your bust. The tape should be snug and close to your body.
Bust size
Then, measure your bust at its fullest part. The measurement will be more accurate if you wear an unpadded bra (avoid push-up bras).
Next, refer to the size chart on the website. Sizing information can be found on the product page of the item you wish to purchase. Also note that all conversions are approximate and vary depending on style and fit preferences.
If in doubt, do not hesitate to visit our store for advice from one of our specialists.
Why do my bra straps constantly slip off my shoulders?
Your shoulders may not be wide enough for your bra straps. Additionally, your bra may not be the correct size.
Our solution: opt for bras with a "chimney" back and visit our store for a fitting!
Why are the underwires in my bra hurting me?
This is an indication that your bra is not the right size. This means it would be best to come to the store so we can measure you and find the perfect size for you!
Can I wear a sports bra all day?
It is strongly discouraged to wear a sports bra all day, as the compression exerted by this type of bra prevents good blood circulation in the mammary glands. If your goal is to have a minimized bust, a minimizer bra is recommended instead.
Why does the back of my bra constantly ride up?
When you choose a bra with a band that is too large, a common mistake is to tighten the straps as much as possible. This causes your bra to ride up in the back because your straps are too tight. As a result, more pressure is put on your shoulders, which creates discomfort.
Why does my shapewear roll up?
All waist trainers have a different length, the trick is to find a waist trainer that is the same length as your torso. Too long or too short — your waist trainer will roll no matter its components.
Tips & tricks
When should I change my bra?
Over time, even the best bras lose their elasticity. It is therefore advisable to replace your items every 6 to 12 months, depending on how often you wear them and how they are cared for. You can also alternate your favorite items to extend their life cycle.
If I wear a white top with a red bra underneath, will it show through?
No! To the surprise of many, cherry red, which has a bit more blue in it, is completely invisible under white clothes! What's more, this invisibility effect works no matter your skin tone!
Can I wear a sports bra all day?
It is strongly advised not to wear a sports bra all day, as the compression exerted by this type of bra prevents proper blood circulation in the mammary glands. If your goal is to minimize your bust, we recommend a minimizer bra instead.
Promotions
Can I apply in-store offers to my online order?
Offers are generally the same in-store and online. However, some promotions are exclusive to one channel or the other. Subscribe to our newsletter to be among the first to know about our new products and promotional offers!
Delivery
What are the delivery times?
It takes 1 to 7 business days to process your order before shipping. Delivery times may vary depending on the destination address and item availability.
How do I know when my order has shipped?
You will receive an email notification and a Canada Post tracking number as soon as your package is picked up by the carrier.
Can delivery rates change?
Lingerie Emma reserves the right to change its prices at any time and without notice. However, the fees shown on your detailed invoice at the time of purchase remain applicable.
My parcel was returned to me, what's going on?
In the event of an incorrect address, refusal of delivery, or an unclaimed package, re-shipping fees will be at the customer's expense.
Returns & exchanges
Which items are eligible for return?
To be accepted, an item must be:
- New, clean, odorless, and undamaged
- Accompanied by its original tags
The following items are not returnable:
- Sale items (final sale)
- Gift cards
How do I make a return?
- Verify that your item is eligible for return.
- Carefully repack it with the original invoice.
- Clearly state the reason for the return.
- Ship the package at your expense (using the carrier of your choice) or return it directly to the store.
What is the return address?
Lingerie Emma
150-358 Notre-Dame Street
Repentigny (Quebec) J6A 2S5
What is the refund period?
Once your return is received and verified, a refund will be issued within 7 business days using the same payment method as the original purchase. Please allow an additional 5 to 10 business days for the amount to appear on your credit card statement.
Is there a fee for a return?
Yes, here they are:
- Initial shipping costs are non-refundable.
- A flat fee of $10 will be deducted from the refunded amount.
- Return shipping costs are at your expense.
Can I make an exchange?
Exchanges are not available at this time. If you would like a different size or item, please place a new order.