ONLINE RETURN POLICY

At Lingerie Emma, your comfort is our priority. If you are not entirely satisfied with your purchase, you have up to 30 days after receiving your package to make a return. In case of manufacturing defects, please contact our customer service at [email protected].

For purchases made in-store, we will be happy to offer you a second fitting session and an exchange if necessary. Please note that in-store purchases are considered final sales and are not eligible for refunds. For any questions, please contact [email protected].

Refund Process

• We will inspect the merchandise upon receipt to confirm its eligibility for a refund.
• Refunds will be issued to the same payment method used for the purchase within 7 business days.
• Initial shipping costs are non-refundable.
• A fixed fee of $10 will be deducted from the refunded amount.
• The refund will appear on your credit card statement within 5 to 10 business days after receipt of the return.

Return Conditions

• Items must be returned in new, undamaged, clean, and odor-free condition.
• All products must be returned with their original tags.
• Sale items are considered final sale and are not eligible for return.
• Gift cards are non-refundable.

Return Instructions

• Ensure that the item is eligible for return.
• Repack the desired product to be returned with the invoice.
• Clearly indicate the reason for the return.
• Drop off your package at any Canada Post branch or return it directly to the store.
• The return label and payment of return fees will be handled at the post office.

Return Address:

150-358 Notre-Dame Street,

Repentigny, Quebec J6A 2S5

Exchanges

Exchanges are currently not available.

Return to Sender

If a package is returned due to incorrect address, refusal of delivery, or non-claim, the reshipping costs will be borne by the customer.